Salesforce and NVIDIA launched Koa, a CRM-specialized AI model built on NVIDIA Nemotron, designed to help businesses automate complex workflows and reasoning tasks while keeping data within their own trust boundaries. The model is trained on 30 years of Salesforce CRM knowledge using synthetic datasets rather than customer data, demonstrating 3x error reduction versus competing solutions. Early adopters (1-800Accountant, Baxter Credit Union, Formula 1, UChicago Medicine, etc.) are seeing faster customer service and accurate workflow automation. A variant for government/regulated industries (Missionforce) enables deployment on private or air-gapped networks, targeting procurement, logistics, and supply chain automation.