KBTG (Kasikornbank Business-Technology Group) shares a counterintuitive insight: AI Governance should be an enabler, not a gatekeeper. Instead of reviewing AI models after development, governance must be built in from day one, embedded within agile squads alongside business, product, and IT teams. The "Human-first × AI-first" principle ensures AI augments rather than replaces people. KBTG's framework demonstrates that only ~5% of large corporations' AI use cases generate real value; success requires defining value upfront (via a 3×3 matrix: three business areas × three value types), measuring KPIs, and scaling only proven cases. Real examples include a chatbot saving 300,000 operational hours/year and AI-assisted sales targeting improving conversion 6×. Critical for Thai SMEs scaling AI: start with governance, measure before expanding, and embed compliance early.
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