KBTG Executive Chairman Voranuch outlines AI's shift from assistant tools to autonomous agents (Digital Workforce) capable of planning, design, and reasoning. Key takeaways for SMEs: AI Agents will be in 40% of applications by end-2026; governance and human oversight must be built in from the start (only 20% of AI-using companies have proper controls); final decisions require human judgment. KBTG's Athena platform enables 90% of staff to use AI, targeting 15% cost reduction in AI SDLC by 2028.