An AI researcher at Thammasat University reframes Thailand's digital government reform agenda: the real challenge is not using AI to replace workers, but to redesign processes and workflows. He critiques misguided metrics (e.g., paper savings) and advocates measuring success by reduced transaction time and improved service quality. Examples include the hospital queuing system and the Revenue Department's API-integrated tax filing—both demonstrating process redesign, not job elimination. The speaker urges government to establish a standardized central framework and map existing workflows before cutting headcount.